Exploring the Relationship between Institutional Context, User Participation, and Organizational Change in a European Telecommunications Company

While much is known about the general process of user participation in information systems development, its effect on organizational change surrounding systems implementation has not been the subject of systematic, empirical investigation. With some notable exceptions, researchers have chosen to adopt variancerather than process-based approaches to the study of these phenomena and have, therefore, failed to capture the complex interrelationships that exist between them. This study addresses these deficiencies and makes several important contributions to the literature. First, it describes the results of a process-based case study that illustrates how one large organization’s institutional context shaped and influenced the content and process of user participation and associated management of change